My point being is that if you are going through a drive through the employee’s may not have time to double toast your biscuit as they are worried about getting in trouble for having higher wait times, it’s not fair and unreasonable at times for them but is also important and necessary to try and hold a standard of service. These numbers are often sent to corporate or which every paper pushers monitor franchise’s. Employee’s are expected to meet “x” time limit on every order that goes through them. Are you going through a drive through? The drive through is for quickness and is timed for every vehicle that goes through it at any establishment, not just Tim’s. The biscuit’s are toasted on a conveyor belt toaster, so you need to ask for your biscuit to be double toasted since they can not constantly change the heat settings for 1 biscuit and can have multiple biscuit’s being toasted at once.Ģ. The problem with wanting your biscuit to be darker toasted breaks down to two things.ġ. I almost wish Tim Horton was American so I didn’t have to care as much. And only the Starbucks’ were open, got me thinking, aren’t the majority of franchisees and employees asian immigrants? Do they even celebrate Christmas? All those Seattle baristas probably celebrated christmas, and they still came in to work. Today is Christmas Day, drive by multiple tims and Starbucks. How much does tims make annually? And the can’t update holiday hours on their web site? What is my $2.25 for a cup of hot water going to? Also from a profit prospective, wouldn’t having cars go through the line up buying 1 or two coffees every couple seconds be more profitable then have the line backed up all day for a couple bucks more on a few sandwiches? Seems idiotic to me. Why is food offered in the drive thru? Nothing worse then being 5 mins behind schedule and the car in front of you orders 46 breakfast sandwiches all with specific alterations, I thought we were trying to become a more green society? Having cars sit in a drive thru line for 20-30 mins doesn’t seem very green. Where do I begin… easily the worst customer service of any food establishment, I doubt a singal employee knows the definition of urgency. The customer service department will reply to your concerns within 24 hours. You have the ability to post general questions and concerns on Facebook, Twitter, YouTube and Instagram. Social Media: You have the opportunity to reach out to the customer service department through social media.The customer service team will attempt to replay to your concerns within five (5) business days. Mail: Send your correspondence to the corporate headquarters here: Tim Horton’s Corporate Headquarters 874 Sinclair Rd.The customer service department will reply to your concerns within 48 hours. Email Contact: When you send the customer service department an email, you will need to use the customer feedback form.The customer service department is open 24 hours a day, 7 days a week. You can also contact the corporate headquarters at 1-90. Phone Number: You can reach out to the customer service department by calling 1-88.Contacting Tim Horton’s to Verify Business Hours You will need to connect with your local store or contact the customer service department for additional details relating to the hours of operation. Several of the stores host special events. You will notice that several of the stores will adjust hours during the holidays. The stores are open 24 hours a day, 7 days a week. You will need to use the store locator tool to reach out to the customer service department for specific hours of operation during the holidays. Weekends: The restaurants are open 24 hours a day, Saturday and Sunday.Weekdays: Although several of the restaurants operate on different hours, typically the stores are open 24 hours a day.You can also contact your local store for assistance during regular business hours. If you need to connect with the customer service department, you can do so by phone, email, traditional mail or through social media. The company started selling donuts and recently started selling breakfast items. Tim Horton’s is coffee shop started in Ontario, Canada in the early 1960’s.
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